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Microsoft

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Challenge

Topic: DESCRIPTION Date: 2013-11-04 15:53:58

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Strength

Topic: CUSTOMERS Date: 2013-01-10 22:23:22 Premium Members Only

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Strength

Topic: REVENUE Date: 2013-01-10 22:21:43 Premium Members Only

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Summary

Topic: DESCRIPTION Date: 2013-01-10 22:20:58 Premium Members Only

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Challenge

Topic: DESCRIPTION Date: 2013-11-04 15:53:58

The 2010 and 2013 version infrastructure has been designed to support Software As A Service (SaaS) delivery model. MSFT's change from on-premise software sales to SaaS sales is a significant shift in their go to market strategy. Office 365 initially appealed to small to mid-sized business (SMB) customers, but eDJ has seen strong evidence of interest from global enterprises that are used to custom deployments and special service. Adapting Office 365 license and support packages to meet the individual requirements of these high end customers will be a challenge.

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Strength

Topic: CUSTOMERS Date: 2013-01-10 22:23:22

Huge network of Exchange and SharePoint customers.

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Strength

Topic: REVENUE Date: 2013-01-10 22:21:43

Resources of a global software conglomerate.

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Summary

Topic: DESCRIPTION Date: 2013-01-10 22:20:58

Microsoft continues to add eDiscovery functionality to its information management product suite. Office 365 does not offer any new or expanded eDiscovery features over in-house Exchange 2010 servers. Last year we conducted a discovery functionality assessment of Exchange 2010 and detailed the testing process and results in a research paper. Despite concerns with relying on Exchange’s FAST search for eDiscovery, Exchange 2010 did introduce a powerful new set of administration features to preserve the content of user mailboxes without affecting the user experience. While the legal hold feature in Exchange 2010 and Office 365 may suffice for a large number of civil litigation preservation scenarios, it may not suffice for some regulated corporations or for any who have concerns about potential criminal investigations such as the Foreign Corrupt Practices Act (FCPA). The early materials on Exchange 2013 indicate that they have been working hard to address many of these issues. They will now support ‘In-place holds’ and item preview on search results without having to make full copies in a system that broke single instance storage. Will Office 365 customers automatically upgrade to this new functionality? Microsoft’s track record here is mixed. There is a migration path from BPOS (Exchange 2007) to Office 365 (Exchange 2010), but not an upgrade path. Will Microsoft have an in-place upgrade option for Office 365? These are questions that a large enterprise or global corporation should ask before launching their vital communications into the Cloud. The discovery features and legal hold in Office 365 is an immature solution that may meet the needs of SMB customers or the rare company that has a very limited litigation profile.

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